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1mg Gold · سلامة البيانات

حذف حساب 1mg Gold

هذه الصفحة خاصة بتطبيق 1mg Gold الجوال. استخدمها لطلب حذف حسابك والبيانات المرتبطة به، أو لطلب حذف بيانات محددة دون إغلاق الحساب.

  1. Settle any gold or cash still in the app if you want it back. The Client Agreement (clause 9) lets you collect or take delivery of Metal, or convert Metal or National Currency, before the Holding is closed. Transfers of gold to other users are final.
  2. Submit a request with the form below, or email support@1mg.gold from the address registered to the account. Use the subject line “1mg Gold account deletion request” and include your full name, registered mobile number, and Holding number if you have one.
  3. We verify it is you then close the Holding, revoke app access, and delete personal data that is not legally retained. We confirm by email.

إرسال طلب

مطلوب لسلامة بيانات Google Play. يفتح النموذج تطبيق البريد.

ماذا تطلب؟

الإرسال يفتح رسالة بريد. أرسلها من العنوان المسجّل للحساب حتى نتمكّن من التحقق.

Data deleted when you delete the account

After we verify the request and close the Holding, we delete or de-identify the following, except where the next section applies:

  • Account credentials and the ability to sign in to the 1mg Gold app
  • Profile details used in the app (name, email, mobile number, Holding number)
  • Device identifiers, push-notification tokens, and app settings
  • Marketing preferences and optional location collected by the app
  • In-app correspondence that is not part of a legally retained record

Data we keep, and for how long

The Privacy Policy states that we store information for as long as necessary to fulfil those purposes, or as otherwise permitted or required by law, and that we may retain a copy for compliance. In practice that means:

  • Identity and KYC documents — kept for as long as UAE anti-money-laundering and client-acceptance rules require, then deleted or anonymised.
  • Transaction, payment, and gold-holding records — kept for as long as tax, accounting, and financial-record laws in the United Arab Emirates require, then deleted or anonymised.
  • Fraud, dispute, and security logs — kept only as long as needed to investigate abuse or defend a legal claim.

We do not keep a separate copy of your account “just in case” after those legal periods end. If a specific statutory period applies to your records, we will tell you when we confirm the request.

Delete some data without deleting the account

Yes. Choose “Delete specific data but keep my account” in the form, or email support@1mg.gold and say what to remove (for example marketing consent, a stored device, or optional profile fields). We cannot erase records we are required to keep while the Holding remains open — typically KYC and completed trades.

How long it takes

We acknowledge a verified request without undue delay. Closing the account and deleting data that is not legally retained follows identity checks and any remaining Metal or National Currency. If we need more information from you, the clock pauses until you reply.

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